سياسة الاستبدال والاسترجاع

Return and Refund Policy Refund Policies 1- What is meant by the refund? It is returning the product in its original condition within the specified time period. After it arrives at our warehouses and passes the quality check, the amount will be refunded to the customer's bank account used for the order. The customer has the right to exchange or return products if they arrive damaged or unusable, provided that the store is notified through available communication channels within three working days of receiving the order, after the order has started being processed or prepared, or a shipping policy has been issued. The order cannot be canceled or refunded once it is processed or shipped. 2- How do I request a return? By contacting us on WhatsApp and providing the order number, the type of products to be returned, and the reason for the return. 3- What are the conditions for accepting return requests? All products are accepted except for food products regardless of their condition (coffee, matcha, chocolate, sauces) under the following conditions: - The customer requests the return within 3 days from the date of receiving the order. - The product is unused or has not been damaged or stained. - The product is not partially or completely damaged, or its serial numbers, stickers, or any accessories are removed. - The product is returned in the same original condition received, including the original box of the manufacturing company and the protective box around the original box, securely closed before handing over to the shipping company. 4- If you return a product that does not meet one of the return acceptance conditions? We apologize, the return request will not be accepted, and the product will be shipped back to you with a shipping fee of 24 riyals, or it can be collected from the factory. 5- Are there any return fees? Yes, there is a return fee paid by the customer, amounting to 24 riyals, deducted from the value of the returned product. 6- How long does it take to refund the amount to my bank account? It takes 14 working days, starting from the product passing the quality check. 7- If the customer does not receive the order after it has been shipped? The refund process for the products will be completed within 3 working days, minus the shipping cost of 35 riyals, after Tripka Roastery receives the shipment from the shipping company. 9- If there is a shortage in the order? We apologize for that, and the missing items will be sent after the customer provides proof of the shortage. Frequently Asked Questions 1- If I receive the wrong item? If you receive the wrong item, please contact us via WhatsApp or email. 2- If I want to cancel the order? Please contact us via WhatsApp or email.